Returns
Need to make a return? Here's all you need to know and do:
1) Ensure any unsuitable items are in line with the below Returns Policy requirements.
2) Send any unsuitable items back to the below returns address within the below timescales, enclosing a note with your name, order number and returns request (e.g. refund or size exchange).
RETURNS POLICY
Items can be returned within 30 days of receiving your order if you are not perfectly happy. Returns must meet the below requirements. Unfortunately, we cannot accept any returns which don't meet the below requirements:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions.
- Ensure that bikini bottoms are tried on over your own underwear.
- Any hygiene strips attached to the item must not be removed.
- The items must be in a brand new, re-saleable condition with all tags attached.
Gift cards and boxes are non-returnable & cannot be refunded.
RETURNS ADDRESS
Sunset Glow Returns c/o NK Retail Unit 10 Waterhouse Business Centre 2 Cromar Way Chelmsford Essex CM1 2QE UNITED KINGDOM |
INTERNATIONAL RETURNS: If you are sending a return to us from outside of the United Kingdom, please ensure you complete any relevant customs documents to show the parcel contains 'RETURNED GOODS'.
NOTES
- Customers are responsible for returns postage costs, we do not currently offer free returns.
- Please remember to obtain a proof of postage receipt from the Post Office/Courier.
- We endeavour to process returns as quickly as possible once they have been received, however, please allow up to 7 days for a return or exchange to be processed.
Faulty or Incorrect Products
If on the off-chance you have received a faulty or incorrect product, please email us with your order number and further details, so we can rectify this for you.
If applicable, any faulty products must be returned within 30 days of purchase.